Alto Group Privacy Policy
Last updated: April 2026
1. Our Commitment to Privacy
The Alto Group (“we”, “us”, “our”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with us, including when you:
- purchase or enquire about a vehicle or equipment;
- apply for finance, leasing or insurance;
- book vehicle or equipment servicing or repairs;
- participate in a vehicle or equipment demonstration or test drive;
- interact with us online or in person;
- participate in promotions or events;
- apply for employment.
2. What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
- name, address, phone number and email address;
- driver licence details;
- date of birth;
- financial information;
- vehicle and/or equipment purchase, ownership and servicing history.
3. Anonymity and Pseudonymity
Where practicable, you may deal with us anonymously or using a pseudonym. However, identification may be required for certain activities:
- vehicle or equipment test drives;
- finance, leasing or insurance applications;
- vehicle registration or compliance requirements;
- warranty administration;
- servicing and repair work.
4. Personal Information We Collect
- identification and contact details;
- driver licence and identity verification information;
- finance and employment details;
- vehicle and equipment details;
- service, warranty and repair information;
- payment information;
- online identifiers such as IP address and cookies.
5. How We Collect Personal Information
- forms (paper or electronic);
- in person, phone, email or online contact;
- finance, leasing or insurance applications;
- service or repair bookings;
- website or digital platform usage.
If unsolicited personal information is received and cannot be retained, it will be destroyed or de-identified.
6. Why We Collect and Use Personal Information
- selling and delivering vehicles and equipment;
- managing test drives and demonstrations;
- arranging finance, leasing and insurance;
- servicing and repairs;
- customer account management;
- responding to enquiries and complaints;
- legal compliance;
- internal operations;
- marketing (where permitted).
7. Test Drive Personal Information
We collect personal information for safety, insurance, fraud prevention and legal compliance.
- full name;
- contact details;
- driver licence details;
- test drive date and time;
- vehicle or equipment details.
This information is used to:
- verify driving eligibility;
- meet insurance requirements;
- protect assets and people;
- manage incidents or claims;
- comply with legal obligations.
8. Disclosure of Personal Information
- finance, leasing and insurance providers;
- manufacturers and suppliers;
- service and repair contractors;
- IT and data providers;
- marketing providers;
- customer support providers;
- regulators and authorities.
9. Overseas Disclosure
Some services are provided from Manila, Philippines by an Australian-owned company.
- bound by Australian privacy laws;
- compliance with APPs required;
- restricted access;
- security safeguards in place.
10. Automated Systems and Technology
Automated systems may be used, but no significant decisions are made without human involvement.
11. Direct Marketing
You may opt out of marketing communications at any time.
12. Cookies and Online Analytics
Cookies are used for functionality, analytics and marketing. You can manage them in your browser.
13. Security of Personal Information
We use safeguards such as access controls, staff training and secure systems.
14. Data Breaches
We comply with the Notifiable Data Breaches scheme if serious harm is likely.
15. Access and Correction
You may request access or correction of your personal information.
16. Complaints
Contact us to lodge a complaint. You may also contact the Office of the Australian Information Commissioner.
17. Contact Us
Privacy Officer
Alto Group
Email: privacy@alto.com.au
18. Changes to This Policy
This policy may be updated. The latest version is available on our website: